Repeat Orders FAQ

We want to make being green as easy as possible, so we've created a really handy repeat order system and we'd love you to give it a try. Set up a repeat order now and then rest easy with the knowledge that each week (or fortnight) a box of sustainable fruit, vegetables and groceries will appear at your door. No more missed order deadlines or disappointment. Here's how it works:

How do I set up a Repeat Order?

Either create an account on the website then pick your first item to add to cart OR simply start by adding your first item to your cart and create your account at checkout. A pop-up will appear asking if you would like to order ‘Once Off’,’ Weekly’ or ‘Fortnightly.’ Pick the option that suits you. Continue adding your weekly or fortnightly essentials until you are happy you have everything you need. Then complete the order and choose your payment preferences. If you ever need to amend your order, simply log back in, go to ‘Repeat Order’ and make the changes you need.

How do I add one off, extra items?

Then, if you need something extra that you won't want each week/fortnight just log in to your account again, pick what you need from the website and choose the 'Once off' option. If you add the item before your area's order deadline then it will be added to your order for the next delivery. Don't worry, it won't be added to your repeat order unless you choose that option. We have lots of organic groceries including a growing plastic free aisle.

How do I pause or cancel my repeat order?

If you are going on holiday and just need to pause your repeat order it is easy to do so. Log in to your account and go to the ‘Repeat Order’ section. Click on the 'pause this order' button for the orders that you would like to pause. You can pause orders up to 6 weeks in advance.

How do I use my points, a coupon or voucher?

The really good news is repeat order customers automatically earn DOUBLE POINTS on all their orders. It's the most economical way to shop with us. So how do you redeem those points? Simply log into your account, click on 'Repeat Order' and you will see options to Apply Coupon, Apply Voucher and Apply Reward Points. Use your points as you go or save them up for a treat. We have lots of luxury products, gift ideas and hampers alongside our organic staples.

Contact Us

If you have further questions, have a look at our FAQs below. Don't hesitate to contact us if you need help, our friendly customer service team is available 9am - 3pm Monday to Friday.

We will always get back to you as soon as possible.

Can I order once off items when I'm setting up my repeat order?

Yes. Simply choose which items you would like to order once and which items you would like to add as weekly or fortnightly.

How do I add additional items to a repeat order?

To add additional items(s) to a repeat order select the item(s) as normal, when you are happy click the Update Order button. Please make sure you do this before your order deadline.

If I add once off items to my repeat order do I have to remove them before my next order?
No. Your once off items will automatically delete once your order has processed.
How do I delete items from my order?

Click the small rubbish bin icon beside the item and click the update order button.

How do I add a delivery address?

Click on Account, click on Addresses and click on the Add Address button.

How do I change address?

Click on Account, click on Addresses and click on the Add Address button. Once you have added the new address, tick the box at the bottom of the form that says, ‘make this address my primary and current delivery address.’

Can I have a build your own box as a repeat order?

No, the build your own box is only available as a once off delivery. If you prefer changing, seasonal fruit and veg we recommend having a set box as one of your items in your repeat order.

If I have a repeat order can I set up a separate once off order?

No. Currently if you have a repeat order set up and you want to make a separate order you would need to register a new account with a different email address.

If I have a fortnightly repeat order can I place a once off order between my fortnightly orders?

Yes, if you have a fortnightly repeat order set up, you can add weekly items to your order.

What if something in my repeat order is out of stock?

If something is not in stock, you will see a notification in your cart. If you do not remove this item before the order bills you will not be charged for this item. You will be notified in your confirmation email of the out of stock.

How do I change my next delivery?

You must do this before your order deadline. Select any items you want to include. If you want to amend quantities go to the cart and use the plus or minus buttons. If you want to delete an item, click the small rubbish bin icon beside the item and click the update order button.

How do I cancel my next delivery but not my regular order?

It's possible to pause your order. Log in to your account and go to the ‘Repeat Order’ section. Click on the 'Pause This Order' button then select the weeks you do not want to receive an order, click save settings. You must pick consecutive weeks.

I've got a regular order set up, but I want to swap to a different box just for my next delivery. How do I make a one-off change?

Before your order deadline, log in to your account then add the box you want. Then go to your repeat order, delete the box you don't want by clicking the small rubbish bin icon then click update order. Don't forget to log back in and change it back to the previous box before your next week's order deadline.

When is the latest I can change my order?

You can see this is the cart and mini cart under the section ‘Order and complete payment by.’

Is there a minimum spend?

Yes, the minimum spend is €30, excluding the delivery fee

How do I pay?

For a once off order you confirm your payment details at check out and the payment is processed instantly. For your repeat order you add your card details when setting up the repeat order and the payment is processed at your order deadline and a confirmation email that includes your receipt is emailed.

What is the subtotal?

This is your total spend before vat and delivery charges.

What is the Grand Total?

This is your total spend, the sum that will be deducted from your card. It includes any vat and delivery charges that apply to your order.

How do I find out the amount that will be debited from my card?

Click on your cart. The amount beside the Grand Total is the amount that will be debited from your card.

If I have a repeat order when is that amount is debited from my card?

Your card will be debited on your order deadline. You will receive the order confirmation once the payment is processed.

If my card expires what will happen?

One month before your card expires, you will receive an email to notify you that your card will expire. You will also receive a reminder.

If my card is declined, will my order still go through?

Unfortunately, if there is an issue with your card, your order will not be processed. You will receive an email notification at the point of the failed billing, giving you one hour from your order deadline to update your payment details. There will be a link in this email where you can add the new or temporary payment details.

Why do you store my payment information?

Your payment details are stored for your convenience to enable processing of your repeat order.

Can I set up a repeat order using Paypal?

No, unfortunately this is not possible. All repeat orders must be created using a credit or debit card.

How do you store my payment / credit card information?

Your card details are stored safely & securely with our payments partner Stripe.

How do I update my payment details?

Go to Account, click on Store Cards and click Add New Card. Please note that you must add a new card to your account before you can remove the old one.